Pricing Plan

At Twerlo, we provide a formidable platform for

professionals to take an idea to execution by collaboration

Plans for all businesses

Whether you’re established or just starting out. We’ve got

plans that will help you get started

Platform Fee/ Month
  • Plan Includes

    Plan Includes

  • Additional Customers **

    Additional Customers **

  • Messages

    Messages

  • Template Message

    Template Message

  • Incoming Messages

    Incoming Messages

  • Outgoing Messages

    Outgoing Messages

  • Payment terms

    Payment terms

  • Commitment

    Commitment

  • Billing

    Billing

  • Features

    Features

  • Agents

    Agents

  • Greeting Bots & Out Office Bots

    Greeting Bots & Out Office Bots

  • Quick Replies

    Quick Replies

  • Automatic Chat Routing

    Automatic Chat Routing

  • Smart Chat Bot

    Smart Chat Bot

Starter
Let's Talk
  • Plan Includes

    500
    customers/month **

  • Additional Customers **

    1.16 SAR

  • Messages

  • Template Message

    0.12 SAR

  • Incoming Messages

    Free

  • Outgoing Messages

    Free

  • Payment terms

  • Commitment

    No commitment

  • Billing

    Post paid 1 month in advance

  • Features

  • Agents

    Unlimited agents

  • Greeting Bots & Out Office Bots

  • Quick Replies

  • Automatic Chat Routing

  • Smart Chat Bot

Team
Let's Talk
  • Plan Includes

    2,000 customers/month **

  • Additional Customers **

    0.63 SAR

  • Messages

  • Template Message

    0.12 SAR

  • Incoming Messages

    Free

  • Outgoing Messages

    Free

  • Payment terms

  • Commitment

    No commitment

  • Billing

    Post paid 1 month in advance

  • Features

  • Agents

    Unlimited agents

  • Greeting Bots & Out Office Bots

  • Quick Replies

  • Automatic Chat Routing

  • Smart Chat Bot

Pro
Let's Talk
  • Plan Includes

    10,000 customers/month **

  • Additional Customers **

    0.41 SAR

  • Messages

  • Template Message

    0.12 SAR

  • Incoming Messages

    Free

  • Outgoing Messages

    Free

  • Payment terms

  • Commitment

    No commitment

  • Billing

    Post paid 1 month in advance

  • Features

  • Agents

    Unlimited agents

  • Greeting Bots & Out Office Bots

  • Quick Replies

  • Automatic Chat Routing

  • Smart Chat Bot

Business
Let's Talk
  • Plan Includes

    20,000 customers/month **

  • Additional Customers **

    0.33 SAR

  • Messages

  • Template Message

    0.12 SAR

  • Incoming Messages

    Free

  • Outgoing Messages

    Free

  • Payment terms

  • Commitment

    No commitment

  • Billing

    Post paid 1 month in advance

  • Features

  • Agents

    Unlimited agents

  • Greeting Bots & Out Office Bots

  • Quick Replies

  • Automatic Chat Routing

  • Smart Chat Bot

Sending more than 250k templates per month?

If you are a large enterprise and have minimum committed volumes of 250K template messages per month, you qualify for unbelievable discounts.

Enterprise User?

Premium access and best in class performance, support and pricing.

Common Questions

Let’s answer some questions you may have

No. Twerlo Connect does not charge for access to WhatsApp Business API. We will apply to WhatsApp through a WhatsApp BSP and once you are approved per WhatsApp’s Commerce Policy

then you can use our WhatsApp platform.

WhatsApp’s charges are public and available here 

Note that Twerlo Connect does not charge for access to the WhatsApp API, our charges are solely for the use of our platform and advanced features.

When you sign up for your trial, you will get access to Twerlo Connect, free for 15 days. You can receive free incoming messages and respond with free outgoing messages for free for 15 days. At any point during the trial, you can choose a plan and pay from within your account.

Yes, the feature is available, but not for free. You always pay for WhatsApp template messages. If you’d like to send templates, you can add credits to your account and send as many templates as you like, any time.

At the end of your trial of Twerlo Connect , your data and setup remains intact. You can login, select a plan to purchase and continue with any one of our paid plans.

That signifies our fair use policy. The customer fee per month is subject to a fair use policy of maximum 50 messages per customer per month.

You will then be charged for 1 additional user fee for every 50 messages exchanged with that user. For example, let’s say you exchanged 51 messages with 1 user. Then, you are charged for 2 users.

Yes. You pay first and use later. You will be charged your Monthly fees on the first day of your billing period. You would then need to recharge your accounts with prepaid credits in order to send any templates or chat with any additional users above the FREE limits allowed by your chosen plan.

Plans are annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades).

We offer a discounted price for brands that have committed messaging volumes of 250K template messages or more per month. Please contact Sales for more information.

Once you sign up for a Twerlo Connect account, you become the first Agent. You can then add your team members as Agents by inviting them, using their email IDs. Let’s say you have added 100 agents. Your brand can now have 100 parallel conversations with customers on a single WhatsApp number.

Bring your own number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. We will send a One Time Password (OTP) to verify that you own the number. Remember that once you set up a number on the Official WhatsApp API, you cannot downgrade to a WhatsApp Business Account or regular WhatsApp Account.
Yes you can re-use a number but you’d need to delete your existing WhatsApp account before we activate it as your Official WhatsApp API number.

No. You will only need the phone to receive the activation OTP. Once you are verified, we don’t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can’t use WhatsApp on that phone with that number, again. You will need to use WhatsApp via the Twerlo Connect dashboard or the Official WhatsApp API.

No. Once the number is setup on the API, you cannot reinstall WhatsApp and use it with the same number. When you try that, WhatApp will say that the number is already in use. (Because it has now been setup on the API).

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