AI-powered bots, both chatbots and voice bots, improve
after-sales customer experiences with better service speed and quality
After-sales service is an essential phase to help customers after they have bought a particular product. Be it providing information about the features or giving a demo, this process can be automated with the help of AI chatbots.
After completing the purchase, customers have to wait a few days to receive their products. In case they are impatient, they can chat with the chatbots and get updates on their orders thereby saving time instead of waiting for shop assistants/ support agents.
Automate sending personalised information to customers about upcoming special offers and discounts, incase they are genuinely interested in such offers. This will not only increase brand loyalty, but will also generate demand for the attractive deals.
AI chatbots readily respond to customers, this reduces the waiting time for customers. Receiving quick resolutions to their issues, results in a happy customer experience.
Customers can make enquiries with the help of AI assistants from any channel be it social media or apps, the bots will cater to customers’ needs across channels, thereby enhancing customer experience.
Responses to inquiries are instantaneous as bots have ready information and it takes less than a few seconds for them to deliver the required information.
Chatbots don’t replace your customer service agents, rather they help them
Integrate Twerlo into existing backend systems and data sources. Deploy Twerlo on-premises, or on your private cloud.
Scale-up your business operations with the help of smart chat assistants that take over repetitive tasks so you can focus more on your real-business.
Customized training language models specifically for your business. Manage back-and-forth dialogues with machine learning.