We strive towards reducing turn around time and build
capability to cater to large audiences
Implementation of chatbots in various government agencies will transform the communication between citizens and government.
Citizens can get quick access to public data as chatbots provide them with readily available information.
Citizens can submit complaint requests online and get quick responses for their queries from chatbots.
Citizens can quickly pay tax and bills online with the help and assistance of chatbots making the entire process easier.
Chatbots can cater to multiple citizens at the same time. This reduces the waiting time for the public and also gives more time to the government agencies to serve the public.
Chatbots can be trained with multiple languages in the various local dialects. With the help of this the government can provide assistance to the public in their native language and thereby cater to all audience.
Chatbots help people in communicating by providing quick and ready responses, thereby getting rid of the traditional way of communication through phone calls and emails.
Chatbots can be trained with citizens’ issues. With the help of this data, chatbots can provide readily-available information to address and solve public issues.
Chatbots enable government agencies to cater to multiple individuals at the same time. This helps to gather public requests and process them faster.
Chatbots do not take coffee breaks, they are available 24/7, 365 days a year. This enables the Government to provide 24/7 availability and high accessibility to citizens.
Chatbots decrease dedicated workload and time spent for responses by government agents as they are trained with readily available data to help them address public grievances of multiple citizens simultaneously.
Chatbots are easy to integrate and manage, hence they are inexpensive to deploy and maintain. Infact their efficiency improves with time as they learn more. Thereby reducing the overall operational costs by a significant margin.
Chatbots are omni-channel they are built to be deployed on websites, mobile applications, social media and many other channels . This enables the government to provide support to the public through multiple platforms.
Here is an overview of how chatbot development can enable the government
to cater to citizens, as far as offering information and services in various departments are concerned
Often, citizens unknowingly end up violating a law or miss out on some governmental law benefit that they are entitled to. A chatbot can make it easier for individuals to access relevant information on specific laws as and when required.
An individual may need to get information on primary, secondary and higher education respectively at different stages of his life. Besides, he may want to know more about public, state and federal institutes of education and financial aid for students. Collecting the information and making an informed decision thereafter can become much easier and faster with the help of a chatbot.
While there are laws in place to help people with various types of health related matters, very few people are well-informed about them. A chatbot can help people gather information on health benefits from government, insurances, hospitals and doctors, child care, emergencies, medications, blood and organ donations and much more. This way the citizens will be better equipped to deal with health-related emergencies.
From looking for a job or setting up a business to knowing more about the benefits offered by the government to retired individuals, from unemployment benefits to government jobs, public service, volunteer opportunities – one can never know all about the rules. Rather than going to a government office to gather every bit of information, it is much more convenient to turn to a chatbot.
A chatbot may answer queries about immigration, citizenship, recreation and business travel both domestically and abroad and visas, tourists, etc. Therefore, it can be beneficial for both citizens of and foreigners interested in travelling or migrating to a country.
Transform public interaction with the Goverment, improve
government staff and public experience.
Keep your citizens’ and government data secure with HIPAA-compliance, maximum data privacy and security measures.
Smart chat assistants that take over repetitive tasks so you can focus more on developmental advancements.
Customized training language models specifically for government terms. Manage back-and-forth dialogues with ML.