Travel industry

AI chatbots that assist your customers from booking

tickets, planning itinerary to being their destination guides

With twerlo - Help transform the travel booking experience digitally.

Travel companies can integrate chatbots to help transform the travel booking experience digitally, attract more travelers, and retain their clients.

New-age technology
Chatbots are increasingly being utilized by the travel sector to cater to new-age travelers and stand strong in the face of competition.
Chatbots provide a user-friendly, consistent, and intuitive solution to the hassle of tiresome planning and complicated booking process.
Omni-channel presence
With chatbots, travelers can also approach your brand to seek recommendations and book flights and hotels via different channels like Facebook, Skype, Slack, Twitter, etc.
Multi-function assistance

Right from deciding where to go to building an itinerary to tracking expenses, chatbots are increasingly becoming the go-to assistants for travelers.

Better engagement
A chatbot presents a refreshing conversational replacement for boring long forms and probes the users about their preferences in an interactive manner.
Wide-range of understanding
Intelligent chatbots with machine learning and natural language processing capabilities can comprehend vague queries like “exotic beach destinations” to offer an elaborate set of services.

Our conversation designers are the bridge between AI and humans, equipped with technology, psychology, and copyrighting. This gives a more natural experience between bots and humans.

How does it help travel companies?

Answer generic questions

It can give generic information like policies, payment methods, services, and much more.


Chatbots are live 24*7 on your website or application, and thus solve the queries of the prospects landing on your website/app.

Smarter Recommendations

A chatbot can suggest holiday spots to suit what the individual is looking for and offer the best hotels and flights.

Complaint Handling

Complaint handling can be unbiased yet personlaised as human emotions are valued but do not come into playin the case of customer support.

Capturing Feedback

Customer feedback is very important to make the customer experience better, this can be done in a structured way.

Payment Processing

Chatbots can assist in making booking and payments and some can even make payments on behalf of the customers for them.

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