Terms of service

The Purchase Terms require you to sign up for an account, select a password, and submit a company  name (“Twerlo User ID”) and provide Social Media or other application login information that may  be required to use our Services. You promise to provide us with accurate, complete, and updated  registration information about yourself. You may not use any information that you don’t have the right to  use, or another person or company’s information with the intent to impersonate that person or company.  You will only use the Services for the benefit of the party who has signed the Purchase Terms. 

Eligibility 

If you are “incompetent to contract” including  minors, un-discharged insolvents etc., you are not eligible to use the Services. Only individuals who are  eighteen (18) years of age or older may use the Services. Twerlo reserves the right to terminate  your account and / or deny access to the services if it is brought to our notice that you are under the age  of eighteen (18) years. 

Prohibited Countries  

You are not eligible to use our Services in any manner if your registered business or bank accounts are from the following countries: 

• Afghanistan 
• Azerbaijan 
• Central African Republic 
• DR Congo 
• Cuba 
• Eritrea 
• Iran 
• Iraq 
• Libya 
• Myanmar 
• North Korea 
• Pakistan 
• Russia 
• Somalia 
• South Sudan 
• Sudan 
• Syria 
• Ukraine 
• Venezuela 
• Yemen 
• Zimbabwe

Prohibited Businesses 

The following categories of businesses and business practices are prohibited from using our Services.  The types of businesses listed below are representative, but not exhaustive. 

If you are uncertain as to whether your business is a Prohibited Business, or have questions about how  these requirements apply to you, please contact us. 

You are confirming that you will not use the Service to in connection with the following businesses,  business activities or business practices. 

• Investment & Credit services 
• Securities Brokers 
• Mortgage consulting or debt reduction services;  
• Credit counseling or repair 
• Lending instruments 
• Money and legal services 
• Money transmitters, check cashing, wire transfers, money orders; currency exchanges or  dealers 
• Bail bonds 
• Collections agencies 
• Virtual currency or stored value Virtual currency that can be monetized, resold, or converted to  physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin);  • Sale of stored value or credits maintained, accepted and issued by anyone other than the seller • IP Infringement 
• Regulated or illegal products and services 
• Intellectual property or proprietary rights infringement 
• Sales, Distribution, or access to counterfeit music, movies, software, or other licensed materials  without the appropriate authorization from the rights holder;  
• Any product or service that directly infringes or facilitates infringement upon the trademark,  patent, copyright, trade secrets, or proprietary or privacy rights of any third party;  • Counterfeit or unauthorized goods 
• Unauthorized sale or resale of brand name or designer products or services;  • Sale of goods or services that are illegally imported or exported 
• Gambling Lotteries; bidding fee auctions 
• Sports forecasting or odds making 
• Fantasy sports leagues with cash prizes 
• Internet gaming, contests, sweepstakes, games of chance 
• Regulated or illegal products or services 
• Marijuana dispensaries and related businesses;  
• Sale of tobacco, e-cigarettes, and e-liquid 
• Online pharmacies 
• Age restricted goods or services 
• Weapons and munitions
• Gunpowder and other explosives
• Fireworks and related goods 
• Toxic, Flammable, and radioactive materials 

• Products and services with varying legal status on a state-by-state basis 
• Goods or services, the sale of which is illegal under applicable law in the jurisdictions to which  your business is targeted or directed 
• Adult content and services 
• Pornography and other obscene materials (including literature, imagery and other media) • Any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features • Unfair, predatory, or deceptive practices 
• Get rich quick schemes 
• Investment opportunities or other services that promise high rewards 
• Mug shot publication or pay-to-remove sites 
• Platforms that facilitate the publication and removal of content (such as mug shots), where the  primary purpose of posting such content is to cause or raise concerns of reputational harm • No-value-added services 
• Sale or resale of a service without added benefit to the buyer; resale of government offerings  without authorization or added value; sites that we determine in our sole discretion to be unfair,  deceptive, or predatory towards consumers 
• Products or services that are otherwise prohibited by our partners 
• Any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other  activities intended to obfuscate the origin of funds 
• Drug paraphernalia 
• Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs • Pharmaceuticals and other products that make health claims that have not been approved or  verified by the applicable local and/or national regulatory body 
• Social media activity, Sale of Twitter followers, Facebook likes, YouTube views, and other forms  of social media activity 
• Substances designed to mimic illegal drugs 
• Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom) • Video game or virtual world credits 
• Sale of in-game currency unless the merchant is the operator of the virtual world • Any business that TWERLO determines in our sole discretion to be unfair, deceptive, or  predatory towards consumers 
• Use of Services in a manner inconsistent with its use intended by us at our sole discretion or as  expressly prohibited by us.  

If you have any questions about prohibited businesses, get in touch with us at support@twerlo.wpcomstaging.com 

Account Registration 

You agree to provide accurate, current and complete information during the registration process and to  update such information to keep it accurate, current and complete. 

Twerlo reserves the right to suspend or terminate the account or access to our Services (i) if any  information provided during the registration process or thereafter proves to be inaccurate, not current, 

incomplete; and/or (ii) if you are found to be non-compliant with the Terms of Service or the Privacy  Policy. 

On registration, you will receive a password protected account and an identification. You agree to: (i)  maintain the confidentiality of your password; (ii) take full responsibility for all activities by all users accessing the Services through your account; (iii) immediately notify TWERLO of any unauthorized use of your account or any other breach of security that you become aware of; and (iv) ensure that you  exit from your account at the end of each session. You are solely responsible for all activities that occur  under their account and that all purchases made on your account. 

Twerlo reserves the right to, at our sole discretion disable any user identification code or  password if we receive any communication from any third party services that we are affiliated with that  you have failed to comply their terms or with any of the provisions of these Terms of Service, Terms of  Use, the Privacy Policy or Special Terms of WhatsApp Business Solution. 

Notwithstanding anything to the contrary herein, you acknowledge and agree that they shall have no  ownership or other property interest in our Services, and further acknowledge and agree that all rights in  and to the Services are and shall forever be owned by and inure to the benefit of TWERLO. 

Orders and Financial Terms 

The Services may allow you to collect orders from users for the products or services sold by you and  Twerlo will, subject to the terms and conditions set out herein, facilitate the placement of orders  for the products or services. TWERLOreserves the right to delist any product or service. 

All commercial/contractual terms are offered by and agreed to between you and whoever you sell to, alone. The commercial/contractual terms include without limitation price, shipping costs, payment  methods, payment terms, date, period and mode of delivery, warranties related to products, etc.  TWERLO does not have any control or does not determine or advise or in any way involve itself in  the offering or acceptance of such commercial/contractual terms between you and whoever you sell  to. All discounts and offers are by you and not by TWERLO. 

You acknowledge and agree that Twerlo may act as the payment agent for the limited purpose of  accepting payments, on behalf of you. Upon payment of the amounts to TWERLO, which are due to  you, the payment obligation to you for such amounts is completed, and TWERLO will remit such  amounts minus any commissions in accordance with the Services plan, to you. You understand, accept  and agree that the payment facility provided by TWERLO is neither a banking nor financial service  but is merely a facilitator providing a third party payment processor for the transactions through our Services. Further, by providing payment facility, TWERLO is neither acting as trustees nor acting in a  fiduciary capacity with respect to the transaction or the transaction price. TWERLO will not be liable  for any charges made by the buyers’ bank in relation to payment of the total amount. 

You agree to provide current, complete and accurate purchase and account information for all  purchases made through our Services.

In connection with any order, information such as name, billing address and credit card information will  have to be provided either to TWERLO or the third party payment processor. If the buyers of your  goods and services are directed to the third party payment processor, they may be subject to terms and  conditions governing use of that third party’s service and that third party’s personal information  collection practices. You are responsible to review such terms and conditions and privacy policy before  using the Services. 

TWERLO merely collects and routes the payment on behalf of you. All applicable taxes and levies,  the rates thereof and the manner of applicability of such taxes on the bill are being charged and  determined by you. TWERLO holds no responsibility for the legal correctness/validity of the levy of  such taxes. The sole liability with respect to any legal issue arising on the taxes payable for the products  and services sold by you, shall be you. 

You shall at all times ensure full compliance with the applicable provisions, as amended from time to  time, of (a) the Information Technology Act, and the rules thereunder; (b) all applicable domestic  laws, rules and regulations (including the provisions of any applicable exchange control laws or  regulations in force); and (c) international laws, foreign exchange laws, statutes, ordinances and  regulations (including, but not limited to Direct and Indirect Taxes applicable as per current statue in the  country) regarding the use of the Application and listing, purchase, solicitation of offers to purchase, and  sale of products or Services. You shall not engage in any transaction which is prohibited by the  provisions of any applicable law including exchange control laws or regulations for the time being in  force. 

You understand that your content may be transferred unencrypted and involve (a) transmissions over  various networks; and (b) changes to conform and adapt to technical requirements of connecting  networks or devices. You understand and acknowledge that the use of the Services requires internet  connectivity and telecommunication links. You shall bear the costs incurred to access and use and avail  the Services, and TWERLO shall not, under any circumstances whatsoever, be responsible or liable  for such costs. 

Disclaimers of Warranties and Limitation of Liability 

TWERLO endeavours to make the Services available during TWERLO’s working hours.  TWERLO does not warrant that the Application will be compatible with all hardware and software  which is used by you.  

You shall be solely responsible about the details pertaining to specifics (such as quality, value, saleability,  etc) of the products or services proposed to be sold or offered to be sold or purchased through our  services. TWERLO does not implicitly or explicitly support or endorse the sale or purchase of any  products nor provide any warrantee/guarantee of the products sold by you, and in no event shall such  your products or services, be the responsibility of TWERLO. 

TWERLO is not responsible for any non-performance or breach of any contract entered into between  you and your customers. TWERLO cannot and does not guarantee that the concerned buyers will  perform any transaction concluded through our services. TWERLO shall not and is not required to  mediate or resolve any dispute or disagreement between you and your buyers.

TWERLO does not at any point of time during any transaction between you and a buyer take  possession of any of the products offered nor do we at any point gain title to or have any rights or claims  over such products. At no time shall TWERLO hold any right, title or interest over the products nor  shall TWERLO have any obligations or liabilities in respect of such contract entered into between the  users of our services. 

TWERLO only provides a platform for communication and it is agreed that the contract for sale of  any of the products shall be a strictly bipartite contract between the users concerned. 

The services may be under constant upgrades, and some functions and features may not be fully  operational. Services are provided on an “as is” and “as available” basis. TWERLO expressly  disclaims all warranties of any kind, whether express or implied with respect to the records and other  data that is made available to you. 

Privacy 

All information about you or your end users that are collected, stored or transmitted in any way on the  Application, including any registration information, is subject to our Privacy Policy (the “Privacy Policy”),  located at Privacy Policy 

Optional Tools 

TWERLO may provide you with access to third-party tools over which TWERLO neither monitors  nor has any control nor input. 

You acknowledge and agree that access to such tools is in an “as is” and “as available” basis, without  any warranties, representations or conditions of any kind and without any endorsement. TWERLO shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of the optional tools offered through the Application is entirely at your own risk and  discretion and it is your responsibility to ensure that you are familiar with and approve of the terms and  conditions on which tools are provided by the relevant third-party provider(s). 

TWERLO may also, in the future, offer new features through the Application (including, the release of  new tools and resources). Such new features shall also be subject to these Terms of Service. 

Third Party Links 

Certain content or products available via the Application may include materials from third-parties. 

Third-party links on the Application may direct you to third-party websites that are not affiliated with  TWERLO. TWERLO is not responsible for examining or evaluating the content or accuracy and  does not warrant and will not have any liability or responsibility for any third-party materials or websites,  or for any other materials, products, or services of third-parties.

TWERLO is not liable for any harm or damages related to the purchase or use of goods, services,  resources, content, or any other transactions made in connection with any third-party websites. Please  review carefully the third-party’s policies and practices and make sure to understand them before  engaging in any transactions. Complaints, claims, concerns, or questions regarding third-party products  should be directed to the third-party. 

Intellectual property 

TWERLO is either the owner of intellectual property rights or have the non-exclusive, worldwide,  perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual  property, on the Application, and on the material published on it. 

You must not modify the paper or digital copies of any materials printed or downloaded in any way, and  they must not use any illustrations, photographs, video or audio sequences or any graphics separately  from any accompanying text. 

You must not use any part of the materials on the Application for commercial purposes without obtaining  a licence to do so from TWERLO. 

Indemnification 

You agree to indemnify, defend and hold harmless TWERLO, subsidiaries, affiliates, partners,  officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns  and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any  third-party due to or arising out of a breach of these Terms of Service or the documents they incorporate  by reference, or violation of any law or the rights of a third-party. 

Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or  unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by  applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of  Service, such determination shall not affect the validity and enforceability of any other remaining  provisions. 

Termination 

These Terms of Service are effective unless and until terminated by either TWERLOor you. You may  terminate these Terms of Service for at any time by notifying TWERLO that you no longer wish to  use the Application or the Services, or when you cease using the Application. On termination, the  Platform Fee mentioned in the Purchase Terms will have to be paid to TWERLO for the entire  remaining duration of Initial Term or Renewal Term as defined in the Purchase Terms. 

If in TWERLO’s sole judgment you fail, or TWERLO suspects that you have failed, to comply with  any term or provision of these Terms of Service, TWERLO may also terminate their access to the  Application, or cease the provision of the Services at any time without notice. You will remain liable for

all amounts due up to and including the date of termination; and/or accordingly may deny you access to  the Application or the Services (or any part thereof). 

Entire Agreement 

These Terms of Service and any policies or operating rules posted by TWERLO on the Application  constitute the entire agreement and understanding between you and TWERLO with respect to the  Application, and supersede any prior or contemporaneous agreements, communications and proposals,  whether oral or written, between you and TWERLO (including, but not limited to, any prior versions  of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the  drafting party. 

Waiver 

The failure of TWERLO to exercise or enforce any right or provision of these Terms of Service shall  not constitute a waiver of such right or provision. 

Governing law and dispute resolution 

These Terms of Service are governed by the laws of Saudi Arabia. Any action, suit, or other legal proceeding,  which is commenced to resolve any matter arising under or relating to this Application, shall be subject to the jurisdiction of the courts at Saudi Arabia. 

Contact Information 

Questions about the Terms of Service should be sent to us at support@twerlo.wpcomstaging.com.

Policies 

Policies related to returns/ exchanges, penalties, refunds, cancellation will be updated in the app from  time to time. TWERLO holds the right to change these policies as required in the app without any  permission from you.