Our Methodology

We focus on adapting our clients’ needs, its

the best approach to solving clients’ problems

One size does not fit all

We study your business and develop
exclusively, customized solutions that best suit you
01
Understand & define the problem

  • Understand the needs and the problem “Use cases”
  • Explore the current situation
  • Explore current technologies
  • Identify the channels
  • Set the KPI's and success matrix
02
Conversation Design

  • Design user journey
  • Create user persona
  • Create bot persona
  • Analyze use cases
  • Create sample dialogue
  • Intent recognition
  • Entity extraction
  • Write scripts & stories
  • User testing
  • Iterations
  • AI Training
03
Chatbot Engineering

  • Design architecture
  • Hardware and software stack specifications.
  • NLP engine and ML modeling
  • Script loading and ML training
  • Dialogue intelligence
  • Knowledge-base/conductors
  • Context management
  • Conversation engine
  • Building customized dashboard
  • UI design and front-end development
  • API integrations
  • Packaging and branched code.
04
Connecting & Publishing
  • Web services & channels integration
  • Deployment and orchestration
  • WhatsApp Business API verification & integration
  • IVR SIP-trunking
  • Social Media channels
  • Website integration
  • Application integration
  • Live chat integration
05
Evaluate & Re-train
  • Review the KPI's matrix
  • Review customer feedback
  • Take human agents review and update dialogues
  • Update the conversational designs
  • Retrain the AI engine
  • Re-deploy

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